VoIP

UCaaS
Web, Audio, Video Conferencing & Collaboration Tools

VOIP
Before the invention of the Internet, TDM (Time Division Multiplexing) was the only technology used to transmit phone calls. TDM is based on electrical circuits that are physically switched on the public switched telephone network (PSTN) owned by phone carriers.

Then came the Internet and later on in 1989 Alon Cohen (Israeli entrepreneur) co-founded VocalTec Inc., and is the co-inventor of the first audio transceiver that made VoIP possible. He is considered the inventor of Voice over Internet Protocol (VoIP) which is the technology for the delivery of voice communications and multimedia sessions over Internet Protocol. VoIP technology enabled the use of the Internet, instead of traditional landlines, to make phone calls by converting voice calls into packets of data that travel over the public Internet or private Internet Protocol Networks.

Premise Based IP-PBX refers to VoIP systems completely housed and managed at the customer site where the signaling is done with an IP Phone to the IP-PBX Server (In-house server) using the customer’s LAN. IP-PBX systems run on the company’s data network. The server and all the components of the system are managed and maintained by the end-user or outsourced through a maintenance contract. The main benefit of a VoIP phone systems is that they don’t have to be physically connected to the PSTN. A premise-based IP PBX system works with IP, SIP Trunks & SIP PRIs.

Cloud Hosted VoIP

Hosted VoIP technology allows businesses to have a sophisticated telephone system without a large investment in premise based telephone equipment.
With a Hosted platform, your phone services are delivered over the internet using VoIP (Voice over Internet Protocol) technology instead of the traditional PSTN (Public Switched Telephone Network).

Companies pay a subscription fee (“As-a-Service” model) to access the IP phone system that is hosted in the Cloud and maintained by a third-party service provider. The telephone system becomes an operational expenditure (OPEX), instead of a capital expenditure (CAPEX). Cloud Hosted VoIP can reduce overall telecom costs significantly.

A Cloud Hosted VoIP system will allow you to eliminate your PBX system altogether. Whether working from the office, home, or traveling, employees all share the same hosted PBX features. Cloud Hosted VoIP takes care of your employees’ ever increasing need for Mobility and Flexibility.

Some key points to consider:

  • Your telephone system is “hosted” or operated by a Cloud provider in secure, state-of-the-art geo-redundant/power-redundant data centers, providing a built-in business continuity and disaster recovery strategy. A catastrophic event on your end, or the loss of your internet service will not affect your business since calls can be automatically routed to mobile phones, other office numbers or voicemails.
  • A Cloud provider has R&D resources to bring about the latest features. Patches and upgrades on the system are done automatically and free of charge.
    The set of features that can complement VoIP phone systems is virtually unlimited. Hosted platforms usually offer over 50 different features included with their standard services.
  • A hosted platform bundles Users (Seats) and Lines (Call paths) thereby eliminating the need to keep telephone lines with the local telephone carrier.
    Software based phones or soft phones are computer programs that simulate a business telephone on your cellphone, desktop, laptop or tablet.
  • A hosted solution is flexible and scalable to fit your growing business needs by enabling you to add users, extensions, change greetings or auto-attendants at anytime from anywhere. Moves, Adds, and Changes become second nature.
  • All hosted solutions from major providers offer end-to-end encryption making VoIP a very secure communication method.

Click here to see the List of VoIP Features

VoDa partners with the top Cloud Hosted VoIP providers in the industry, Let VoDa deliver a tailored solution that is right for your business!

Contact us for more information at solutions@vodanetworks.net

UNIFIED COMMUNICATIONS

Unified Communications (UC)
UC is not a single product but rather the integration of multiple enterprise communication services that present a unified user experience from which Voice (VoIP and Telephony) is one of the most important components. UC is constantly evolving with more and more applications and tools being constantly added.
You can have an in-house server based UC solution or you can opt for a Cloud Hosted solution that is known as Unified Communications as a Service (UCaaS).

Frost and Sullivan’s forecast for the North American Hosted IP Telephony and Unified Communications-as-a-Service (UCaaS) market indicated growth of over 30 percent in 2016, with a similar growth rate continuing into 2023.

Because of its proven Security, Reliability and Flexibility more and more enterprise companies are adopting this technology as part of their telecommunications strategy.

Gartner’s 2017 Magic Quadrant indicates that UCaaS capabilities now exceed those available from premise-based UC. The pace of UCaaS innovation is accelerating as vendors focus R&D resources on cloud delivery.

VoDa partners with major Premise-based and Cloud Hosted, UC and VoIP providers with global reach. We analyze the unique requirements of your industry, your business and your budget, and match them with the best solutions in the market.

  • VoDa’s UC solutions offer:
  • VoIP
  • Text Messaging, (SMS)
  • Intracompany Chat
  • Presence
  • Web/Audio/Video-Conference
  • Virtual Whiteboard
  • Document Sharing
  • Mobility: Mobile applications, softphone
  • Desk Phones: Hosted or On-Premise
  • EFax
  • Voicemail-to-Email integration
  • Integrated Voicemail
  • Analytics: Real time reports, Call Accounting
  • Integrations: Native or Custom
  • Additional Communications Functionality Integration: Screen Pops, IVR, Click-to-call, Call Routing and Control, Notifications
    Productivity Software Integrations: CRM, Office-Productivity, Security Hardware, Recruiting Software, Property Management, Call Center Solutions, Hospitality Solutions, Custom Applications

Call Center/ Contact Center

  • VoDa offers a rich feature set of carrier class contact and call center applications from its high-available geo-redundant cloud platform infrastructure. Our call center solutions have been developed to deliver the highest quality hosted call center experience to small and medium sized businesses without the significant upfront capital investment.
  • Call Centers are configured and managed through the VoDa browser based portal providing users direct access to advanced, real-time reporting on a wide range of metrics. With easy access and visibility into the performance of their organization, supervisors can monitor their call center queues and manage call flow at a glance using the statistics grid found on the portal home screen. Real-time statistics such as calls waiting, average wait time, average handling time, abandon rate, calls answered, and call volume are among some of the many advanced visual reports available. The background colors of the stats grid act as visual alerts and change from green to yellow to red based on numeric thresholds chosen by the supervisor. Supervisors are also able to run reports and gather information about an entire call center or take a deep dive into the more granular metrics. These reports act as tools that promote productivity and increase revenue for all Call Centers of any size.

Advanced Call Management

  • Empower your Call Center Team with call management tools to customize and fit any call center environment.
  • Queue based routing
  • Configurable Time Frames
  • Ring Groups
  • Call Parking
  • Answering Rules
  • Automatic Call Distribution (ACD)
  • IVR/Auto Attendant

Call Center Supervisor

  • Call center supervisors manage the activities of their agents, monitor call flows and analyze reports within the intuitive browser based interface
  • Real Time Management
  • Dashboard and Reports
  • Automated call back IVR
  • Whisper/Listen/Barge In
  • Contact History Database
  • CRM Integration
  • Configurable Call Monitoring

Cloud Hosted VoIP for Hospitality

VoDa’s Hosted PBX solution for the Hospitality industry provides cutting-edge phone system management, billing, and productivity tools. All specifically tailored to property management operators for improving customer care, reducing costs, and providing their guests with the best experience possible.

It is designed to provide hotel operators with everything needed to manage operations in a single affordable solution. Significant cost & management advantages are achieved utilizing the power of VoIP technology. VoDa’s Hospitality solution is a flexible, reliable, and secure communications platform specifically designed for any size hotel, resort, or other type of hospitality environment. Since this is a cloud based system, our solution also eliminates the maintenance, support, and expense typically associated with on-site PBX systems.

Our hospitality solution allows hotels to replace costly PBX systems with an affordable VoIP alternative which is designed to increase productivity and streamline operations. It integrates seamlessly with any existing hospitality environment. The flexibility of the system allows it to be compatible with all the leading Property Management Systems and virtually all analog and IP based phones from all the leading manufacturers.

Besides being able to integrate easily with most PMS systems, our solution also includes a built-in PMS system for those that don’t already own a full featured system. It also includes billing and business intelligence features designed to reduce costs, maximize profits and enhance front desk operations.

HOSPITALITY FEATURES

  • Automated Wake-Up Calls
  • One-Touch Check-In / Check-Out
  • Do-Not-Disturb Notifications
  • Housekeeping Status
  • Room Occupancy Display
  • Call Budgeting Tool
  • 911 Front Desk Alert
  • Billing Module
  • Call Privilege Management
  • PMS Integration
  • User Friendly Web Interface
  • Failover Support
  • Stand-Alone Billing
  • Cost and Statistics Reports
  • Exportable Call & Payment Logs to Simplify Accounting Tasks
  • SIP Trunk Support
  • Voicemail and Messaging
  • Third-Party Integration

Let VoDa analyze your Unified Communication needs and provide the right solution for your organization!

Contact us for more information at solutions@vodanetworks.net

Web, Audio, Video Conferencing and Collaboration

In today’s constantly evolving global economy, connecting real-time across the globe is no longer an option, it’s a necessity.
More and more virtual teams are comprised of employees from different parts of the country and the world.

Their needs to collaborate have increased exponentially.

Thankfully, technology has kept up with these demands.
In answer to the enormous demand for instant communication, collaboration and response, the marketplace has become flooded with products and providers who offer a diverse portfolio of web conferencing and collaboration products and services. While this supply and demand scenario creates healthy competition, it also creates confusion, and another time consuming telecom project for businesses.

VoDa partners and services all major Conferencing and Collaboration tools providers in the industry: Microsoft, Citrix, ZOOM, Slack, Sound Connect, Cisco WebEx, Vidyo and IMeetLive among others.

Because we are provider agnostic, we have the flexibility of sourcing the Web Audio/Video Conferencing solution with the right Collaboration tools that will fit your requirements and your budget.

Contact us for more information at solutions@vodanetworks.net